Help & Reference1 min read
Troubleshooting
Use platform statuses to review incomplete setup and delivery issues.
Use the status information displayed in AlgorithmX to review common setup and delivery conditions.
Email and domain setup
Confirm the domain verification status and that the selected sender identity uses a verified domain.
WhatsApp setup
Review the Meta connection, connected phone numbers, their quality ratings, and the approval status of the WhatsApp template you intend to use.
Campaign delivery
Review campaign status and the delivery pipeline. Email pipelines display Pending, Failed, and Dropped exceptions; WhatsApp pipelines display Failed, Undelivered, Pending, and Dropped exceptions.